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We do not rely on AI, automated templates, or superficial surveys. Every project is led by senior researchers who know what to ask, what to look for, and how to uncover real user insights. This is not surface-level or generic. It is focused, human-driven research tied directly to better design outcomes. You will not get bloated decks or vague advice. You will get prioritized, actionable insights your team can move on quickly. Even if you have no prior research, we launch fresh studies and extract meaningful findings fast. Our research is built for clarity, not clutter, and it’s designed to fuel smarter design, not sit on a shelf.

You will get clear, actionable research reports with real user insights, prioritized recommendations, and practical next steps you can move on immediately. We do not just hand off documents; we guide you through live review sessions to make sure the findings stick and fuel decisions. As needed, we support project management and cross-functional collaboration to ensure the work gets traction across teams. If you choose to continue, we maintain an open feedback loop and deliver research on an ongoing basis, embedded into your design cycles for sustained, smarter growth.

No problem. This service is designed to generate high-quality, fresh insights fast even if you are starting from zero.

Yes, depending on the focus. We can work with live websites, prototypes, or even mockups depending on what stage you are in. If you do not have user research tools, we have lightweight ways to deploy testing quickly.

Yes, the insights are delivered with actionable next steps that your design or product team can move on internally. We can also partner for further support if needed

Minimal. We handle logistics, research, and synthesis. Your team just aligns with us on goals and joins key delivery sessions to get the most out of the findings.

We are not traditional consultants who parachute in, deliver a deck, and disappear. We combine real-world expertise with flexible engagement models. We tailor it to what you need right now. Whether you need a sharp strategic partner or embedded support to drive execution, we meet you where you are and scale with you as your needs evolve.

It can be either. Some clients engage us for focused strategy projects, while others embed us into their teams for ongoing advisory, project support, or full programs. We flex to fit your goals and bandwidth.

As much or as little as you need. We are experienced in collaborating cross-functionally with design, product, engineering, and leadership teams. We align with your pace and workflow rather than disrupting it.

No problem. Our model is designed to flex. We can scale support up or down as your needs shift, whether that’s adding more tactical support, refining strategy, or shifting focus entirely.

Absolutely. We are used to integrating into larger ecosystems. We collaborate seamlessly with in-house teams, agencies, or technology partners to ensure alignment and progress.

Yes, we do not stop at strategy. We can help you design and implement the systems, workflows, and processes needed to scale experimentation, research, CRO, and other initiatives. We give you the infrastructure to sustain success long after the engagement ends.

We do not rely on AI, automated reports, or generic checklists. Every audit is led by senior experts who know where to look and what truly matters. This is not a surface-level scan or a rush job. It is focused, human-driven research grounded in real user behavior and business outcomes. You will not get a bloated 100-page deck or meaningless best practices. You will get prioritized, actionable insights that move you forward. Even if you have no existing data, we launch lightweight research tools and expert reviews that extract meaningful findings fast. Our audits are built for clarity, not clutter, and they’re designed to give you a smarter foundation for action, not another list of problems.

Very little. We handle the heavy lifting. You just need to provide basic access on day 1 and show up for the final walkthrough.

You will get a clear, prioritized findings report built by senior experts — not an automated checklist or templated audit. The report highlights the biggest problems and opportunities for improvement based on user behavior, heuristics, and fresh custom research deployed during the audit. Every insight is tied to actionable next steps, not just observations. Along with the report, you will also get a live review call where we walk through the findings together. This is not just a handoff. It is an interactive working session designed to answer your questions, explain the “why” behind each recommendation, and give you clarity on how to move forward. You leave with a plan, not just a document.

No problem, the audit is designed to generate fresh insights quickly, even if you’re starting from scratch.

We request basic access (site, heatmap tools, recording tools, etc. if available), but if you don’t have any, we can still deliver a high-value audit using other methods.

Yes, the findings are structured so you can take action internally or work with us for deeper support later if you choose.

No worries, we tailor our methods based on your traffic levels.

Without CRO, every decision you make about your website is ultimately a guess. CRO eliminates that guesswork. It ensures your site is converting visitors into customers as efficiently as possible based on real data, analysis, and controlled experimentation. Done correctly, CRO not only increases revenue but improves customer experience, reduces acquisition costs, and helps you make smarter decisions across marketing, product, design, and development. It’s one of the few disciplines where you’re simultaneously growing and de-risking your business.

There’s almost never a wrong time to start. CRO is relevant before, during, and after redesigns, product launches, or traffic acquisition efforts. It’s just as critical for existing websites, mobile apps, and customer account experiences that have been live for years. Whether you’re growing, stable, or facing challenges, there are always optimization opportunities to unlock more revenue and reduce risk. Delaying CRO often leads to preventable underperformance. We regularly work with teams who come to us post-launch or years into a live site because conversion rates aren’t where they should be. Embedding CRO early and continually ensures your entire digital experience performs at its highest level.

That’s exactly when smart teams double down. High-performing sites almost always have meaningful optimization opportunities hiding beneath the surface, especially as customer behavior evolves. CRO isn’t only about fixing broken sites. It’s about continuous, compounding gains that protect and extend your growth long-term

That’s precisely why clients hire us. We design a lean, low-lift engagement model that requires minimal time from your team. Chirpy handles everything from research and prioritization to test design, execution, QA, and reporting. Your team stays focused on their core work while we handle the heavy lifting.

CRO isn’t a separate initiative. Your existing roadmap is full of CRO opportunities. New features, rollouts, bug fixes, redesigns, and pricing changes all benefit from optimization. We bring the system, structure, and expertise to layer data-driven validation into what you’re already doing, ensuring that changes actually improve performance instead of introducing unintended issues